Concept for Tchibo: Leveraging Voice Assistants in Sales and Customer Support.

A lot of well-established retail and FMCG brands deal with the same problems. When you look at Tchibo, you'll see a big brand with established brick-and-mortar stores and offline distribution channels. On the other hand, you'll see a brand that's working hard to sell more of their product online and also attract younger customer base. The other thing is that once the customer makes a purchase, some of them may require support related to their orders. On a bigger scale, that's a huge amount of t...

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